Sometimes, after you request a payout, it might be declined without reaching you. The main reasons why the payout may be declined are these:
- PayPal account is not verified;
- PayPal account is registered in a non-receivable country.
When the PayPal account is not verified, it means that the PayPal account that you are trying to use was not verified in the PayPal system as not enough information was provided in order for the PayPal account to be active and verified. Please follow the instructions here in order to verify your PayPal account.
When the PayPal account is in a non-receivable country, it means that the account is registered in one of the places where the users are unable to receive payments. Please consult the PayPal website regarding the availability of PayPal in your country. You can find further information regarding the availability by following this link. In order to resolve the issue, please make sure that your account is registered in a country that is able to receive payments.
If you wish to change the PayPal account that is linked to your Honeygain account, please sign in to the Tipalti account by following this link and proceed with the changes there.